Return & Refund Policy

TheGirlBoutique

At TheGirlBoutique, we want you to shop with confidence. This policy explains your rights and our return procedures in accordance with UK consumer law.

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1. 60-Day Return Window

We offer a 60-day return period from the date your order is delivered.

To be eligible for a return:

• The product must be unopened

• The product must be unused

• The product must be in its original packaging

• The product must be in a resaleable condition

Opened or used products cannot be returned for hygiene and safety reasons unless they are faulty.

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2. How to Request a Return

To initiate a return, you must first contact our customer support team.

Once your request has been reviewed and approved, we will provide you with the appropriate warehouse return address.

Customers are responsible for arranging and paying for the return shipping themselves.

Returns sent without prior contact and approval may not be accepted.

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3. Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 14 days of receiving the returned goods.

Original shipping costs are non-refundable unless the item is faulty.

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4. Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photographic evidence.

In cases where the product is confirmed to be faulty or incorrect, we will arrange a replacement or full refund in accordance with your statutory rights under the Consumer Rights Act 2015.

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5. Your Statutory Rights

This policy does not affect your legal rights under UK consumer law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.