Refund policy

Return & Refund Policy

TheGirlBoutique

At TheGirlBoutique, we want you to shop with confidence. This policy explains your rights and our return procedures in accordance with UK consumer law.

90-Day Return Window

At TheGirl Boutique, your satisfaction is our top priority. That's why we offer a risk-free 90-day money-back guarantee on first-time purchases.

If you're not satisfied with your first purchase of any TheGirlBoutique product, simply contact us at care@thegirlboutique.com within 90 days of delivery, and we'll refund you in full - no return required in most cases.

Important notes:

Applies only to first-time purchases of a specific product.
Limited to one refund per product type per customer.
Shipping, handling, and optional shipping protection fees are non-refundable.
If you choose to exchange your product, the money-back guarantee no longer applies.

Refunds for recurring subscription orders

Subscription (autoship) orders are not eligible for the 90-day money-back guarantee. However, we offer refunds under the following conditions:

Unopened items only.
Return shipping is the responsibility of the customer.
Shipping costs are non-refundable.
Refunds are processed for the amount of unopened products received back.

To request a refund, email care@thegirlboutique.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.

How to Request a Return

To initiate a return, you must first contact our customer care@thegirlboutique.com support team.

Once your request has been reviewed and approved, we will provide you with the appropriate warehouse return address.

Customers are responsible for arranging and paying for the return shipping themselves.

Returns sent without prior contact and approval may not be accepted.

Exchanges

To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.

Return instructions

To initiate a return:

Email us at care@thegirlboutique.com with your order number and reason for return.
We'll provide return instructions and (if applicable) a return shipping label.
Items must be sent back to the address provided. Products returned without prior authorisation may not be accepted.

European Union orders

EU customers may cancel or return unopened products within 14 days of delivery, for any reason. Returned items must be in original condition with proof of purchase.

Policy amendments

TheGirlBoutique reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 14 days of receiving the returned goods.

Original shipping costs are non-refundable unless the item is faulty.

Shipping costs

Shipping costs are non-refundable.
If a return is approved for a multi-unit order, TheGirlBoutique may cover return shipping for unopened items (on first-time purchases only).
For all other returns (including subscription orders), return shipping is the customer's responsibility.

Cancellation policy

Order cancellation window: We understand that plans can change, and we'll do our best to accommodate order cancellations. If you need to cancel, please contact us as soon as possible. While we will make every effort to stop your order before it ships, please note that our team works quickly to ensure timely delivery, and we cannot guarantee that cancellations will be possible once an order has been processed in our system.
Cancellation fee: A £2.00 restocking fee may apply to cover administrative costs.
Non-cancellable orders: Orders that have already been shipped cannot be cancelled.

To cancel your subscription, you can do so from your customer portal at the top right of our website, by emailing care@thegirlboutique.com

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at care@thegirlboutique.com.
You do not need to return the damaged item - we'll send a replacement at no cost.

Your Statutory Rights

This policy does not affect your legal rights under UK consumer law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.